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THE VENUE

The Eastern is a state-of- the art venue in the Dairies complex in the Reynoldstown neighborhood of Atlanta, located right off of the Atlanta Beltline. The venue boasts a multi-tiered floorplan which offers unrivaled sight lines, top of the line sound and lights, spacious floorplan, and rooftop which includes a covered performance space, bar, restaurant and open-air seating.

Full-service bars are conveniently placed around the venue maximize flow, efficiency and patron experience. The venue has been designed with artists & patrons in mind, to provide the best live music experience possible.

The Eastern is not only a premiere concert facility, but also serves as a unique special event space for corporate meetings and other functions, award shows, galas, weddings, receptions, launch parties, trade shows, private events, and more.

The Eastern is operated by Zero Mile Presents & AEG Presents. 

 

FREQUENTLY ASKED QUESTIONS

  • What Is your COVID-19 Policy? Are vaccinations really required?

    In response to the COVID-19 pandemic, our commitment remains to prioritize the health and safety of The Eastern’s fans, staff and artists. All patrons are required to show proof of full vaccination starting October 1, 2021. Face masks are also required throughout the show.

    If you or someone in your group feels sick or is showing signs of COVID-19 including fever, chills, cough, shortness of breath, etc. or has been in close contact with anyone confirmed to have tested positive for COVID-19, we ask that you respect the safety of others and stay home.

    We love seeing live music with you guys, let’s be safe and keep it that way!

  • How do I buy tickets? Who is your ticketing company?
    Tickets can be purchased on AXS.com or from our Calendar page. The box office will currently be open 30 minutes before doors open. Be sure to download the AXS app before you arrive at the venue for a seamless entry! We look forward to seeing you at our next event at The Eastern.
  • Do you have a box office? What are the hours? Do you have fees at the box office?
    Yes, we do have a box office! It is located directly beside the front entrance to the venue and will be open 30 minutes before doors open. There is a $2.00 transaction fee per order. Our box office currently accepts the following forms of payment: Visa, MasterCard, American Express and Discover. Cash will not be accepted at this time.
  • Are tickets refundable? Can I resell my tickets for more?

    For many events, you can sell your tickets to another fan or transfer tickets to a friend. To see if resale or transfer is available for your event, sign in to your AXS account and check for a Sell Tickets button or a Transfer Tickets button on your order.

    You’ll also have the option to request a refund if your order qualifies. Sign in to your account to see if your order qualifies for a refund and how long you have to submit the request (typically there is a deadline for submitting requests online) If your event is cancelled, we’ll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement).

  • My event has been rescheduled / postponed. What can I do?

    If your event was rescheduled, your tickets will still be good for the new date. Simply arrive at the venue at the new date and time, and use your tickets to enter. You’ll receive the new event date by email, and you can also search for the event on AXS.com to see the latest info.

    If you can't make it, don’t worry -- you have options. Check out our transfer and refund policy above.

  • Age restrictions?
    The Eastern is an all ages venue; however, some shows are 18+ depending on the event. Please check the event info of the show you are interested in for more information. If a show is 18+ and you are under 18, you can still attend if you are accompanied by a parent.
  • How/when can I pick up will call?
    Will call tickets are available for pick up on the night of the show at the venue box office 30 minutes before doors open.
  • How do I transfer tickets?

    Tickets can be transferred on AXS Mobile ID digital tickets. If the recipient has an AXS account, they will receive the tickets right away. Otherwise, they’ll need to create an AXS account to claim the tickets. And they’ll need the AXS app to use the tickets. Make sure the recipient accepts the transfer for the transfer to be complete.

    For a step by step guide on the transfer process, go HERE.

  • Is the show really sold out? How can I get tickets, I need to go to this show!
    Make a new friend that has an extra ticket! We do everything in our power to prevent scalping and scalping will not be tolerated. Please note we will not support tickets purchased through third party vendors (StubHub, Razorgator, TicketsNow, etc) so do so at your own risk.
  • How long between doors & show time?
    Typically, there is an hour between doors and show time. Please check the specific event page to be sure. Please note that most shows will be over around midnight.
  • Is there food?
    We have food & drinks up on the rooftop! Check out our menu here!
  • Can I go to the rooftop if there’s not a show happening?
    Our rooftop is currently open to our show patrons only and opens at Door Time on the day of each show. Keep an eye on our website for updates on our Rooftop hours and free events.
  • Can I go to the rooftop if I don’t have a ticket to the show?
    Occasionally, we will offer free Rooftop shows before events. Be sure to check out our Calendar page to see when these events are happening.
  • Is there special seating for those with disabilities?
  • Is photography permitted?
    Professional cameras, GoPros, and cameras with detachable lenses will not be allowed inside the venue. If you’d like to take pictures or video with these types of cameras, you must first get permission from the band or artist and have a photo/video pass.
  • How can I meet the band?
    Some of our shows will offer a VIP meet and greet ticket, please check out the event information for the show you are interested in to see if there are meet and greet tickets available!
  • What is your weapons policy?
    No weapons of any kind are permitted inside our facility (this includes any sort of pocket or utility knife), and we ask you please leave them at home. All guests are screened through metal detectors prior to entry and an Atlanta Police Officer will be on duty for all shows.
  • Can I smoke inside?
    No, smoking is not allowed inside, but we have a designated smoking area on the rooftop. Please feel free to ask a team member for guidance to our Rooftop and be sure to grab a bite to eat while you’re there!
  • Any cool spots to hang out before/after the show?
    The Dairies has a number of cool spots to hang out before/after a show including; Wonderkid, Cold Brew Bar, Woodward & Park, and a brewery!
  • Any suggestions on where to stay if I’m traveling from out of town?
    Cabbagetown has tons of cool airbnb properties available. The closest hotels will be in downtown & midtown.
  • What is your legal capacity?
    2200
  • Can I rent the venue for a private event? Or how about the rooftop?

    You sure can! Plan your next bar mitzvah, corporate gathering, happy hour or whatever else you've got up your sleeve at The Eastern. Hit us up at specialevents@terminalwestatl.com, and we’ll send you info on special event rentals!

  • Can I bring a backpack?
    We do not allow full-size backpacks. Only small bags and purses are allowed, and all bags are subject to search at entry. Please check out our allowed/prohibited items HERE.
  • Is there a coat check?
  • Do you have seating?
    The majority of our shows are general admission, standing room only. However, some shows will offer ticketed seats. Please check out the details for your event on our website for show specifics. If you have an injury or health issue that makes it hard to stand, please give us a call and we'll take care of you. We want everyone to be able to enjoy their favorite band, no matter what!
  • Can I play the main stage? Or maybe the rooftop?

    If you are interested in having your band perform at the Variety Playhouse, please send an email to info@zeromile.com.

  • I lost all my stuff at the show! How can I find out about Lost & Found?
    Call our box office during working hours and we will do our best to find your missing items!
  • I want to work at The Eastern! How do I find out about job opportunities?
    Thanks for your interest in working at The Eastern! Please send an email to us at info@zeromile.com with your resume and the position you are interested in.

GET IN TOUCH

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